A support ticket from inside Intercompany

Create a ticket with your system details filled in.

Find a partner Back to Administration and health check

What it does

Setup › System Status › run the health check › "Create a support ticket": the system information is filled in and the health-check result is attached.

When you need it: A faster answer from support, without back-and-forth.

How it works

In the console open Setup › System Status, choose the "SLD Category", press "Initiate System Health Check", confirm, and press "Start".
Press "Enter" to add the SAP Business One application details.
Press "Create a Support Ticket". The ticket is opened from the health-check dashboard with the system data filled in and the XML result of the check attached.
If you prefer to open the ticket yourself, press "Download for Support" and attach the exported file.

Set it up

The button sits on the health-check screen itself, under Setup › System Status. Before sending, "Display" opens each module's data so you can see what goes to support.

Since: Version 51 (February 2024): the system health check with its support export.

Good to know

The point is fewer questions back and forth: the support team gets versions, settings and module statuses with the first message.
Since version 51, the SAP Business One "Support" user can log on without an Intercompany licence, so a partner's support person does not take a licence away from a named user.