How to access Support
Use the below mentioned tools to get supported for SAP Intercompany and Integration Hub
To raise an incident, create a user account at https://support.walldorfsolutions.com
On creating the account, you may submit your support ticket.
As a customer or partner, you may create a separate user account for your support representatives at the Walldorf support portal. All the support accounts of a customer or partner are linked to your single billing account.
Search the Knowledge Base
All the Walldorf product version's release notes and the product knowledge articles are available in the knowledge base section.
You can use the Knowledge Base search bar to look for existing WDF notes or knowledge base articles on your topic.
You can search the knowledge articles based on the keywords to get the desired knowledge article.
Create a Support Ticket
You can submit a ticket if you need any help. Before submitting the ticket, please search for the solution in the available knowledge base, and if you cannot find any solution, then raise the ticket.
While submitting the ticket, please ensure you provide the below information:
- Account Name and End Customer Name
- SAP System and Intercompany Product Information
- The steps to reproduce the issue
- Screenshots, videos, or the value being entered to reproduce the issue