How to access Support

Use the below mentioned tools to get supported for SAP Intercompany and Integration Hub

Search the Knowledge Base

All the Walldorf product version's release notes and the product knowledge articles are available in the knowledge base section.

You can use the Knowledge Base search bar to look for existing WDF notes or knowledge base articles on your topic.

You can search the knowledge articles based on the keywords to get the desired knowledge article. 

Create a Support Ticket

You can submit a ticket if you need any help. Before submitting the ticket, please search for the solution in the available knowledge base, and if you cannot find any solution, then raise the ticket.

While submitting the ticket, please ensure you provide the below information:

  • Account Name and End Customer Name
  • SAP System and Intercompany Product Information
  • The steps to reproduce the issue
  • Screenshots, videos, or the value being entered to reproduce the issue