As the original makers of the Intercompany Solution and Integration Hub, we have been providing regular updates/ upgrades and L3 support to SAP and thousands of customers for over the past ten years. Starting 1 January 2023, all existing users can purchase the support package for their existing installation directly from Walldorf Solutions.
At Walldorf Solutions, we know your success depends on how effectively you can put your technology solution to work and we know the importance of being there when you need us. Our dedicated 24/7 support team is there to help you.
We offer a range of support services, including long-term plans, Incident based support, Landscape Maintenance, and System Upgrades. Our experts can help with everything from SAP Intercompany Solution maintenance to system optimization and application upgrades.
Our customer support center is permanently staffed with dedicated service professionals who use the latest technology to log and answer your queries, research solutions and provide accurate advice.
Regardless of the way you deploy your Intercompany landscape – on a single server or across servers which are geographically dispersed – Support 365 offers proactive, remote support from day one. This plan covers the entire solution landscape and lifecycle for the entire year.
Support 365 is included with your license subscription. Starting 1 Jan 2023, Support 365 is available to all Intercompany and Integration Hub users. You can purchase the Maintenance and Support package to continue your product maintenance and support.
Incident Based Support (depreciated from 1 Jan 2023)
Incident based support can be purchased, just when you need them or you order them in advance. Professional Support is available as a single “pay-per-incident” or a pack of 5 incidents. Incident based support focus on troubleshooting a specific problem, error message, or functionality that is not working as intended for the Intercompany Solution. An incident is defined as a single support issue and the reasonable effort to resolve it.
Integration Framework Maintenance
As you constantly use the Intercompany Solution the Integration infrastructure gradually becomes complex to manage. You need highly available integration infrastructure to power your business without any gaps in operations together with the uninterrupted flow of real time information within your Intercompany Landscape. Strategic outsourcing of Integration infrastructure maintenance removes the integration bottlenecks and provides assured performance.
The main rationale to upgrade software regularly is to always have a mainstream supported software version in use. Application upgrades require sound technical knowledge and expertise to complete successfully. You need to consider which version you are upgrading from, compatibility issues — whether Add-ons that you currently use will be supported in the new version — and a myriad of other, but important details. Walldorf Solutions offers Upgrade Services to work with your team to help you efficiently make the transition to the current product release. Our experienced professionals provide a clear upgrade approach that reduces your risk and the burden on your staff so you can focus on your business.
Walldorf Solution Services will conduct an assessment to understand the state of your current solution and develop an upgrade strategy to help you take advantage of new features and functionality.